1. Personal Information We Collect
Ontop collects the following personal data about you:
Contact and Account information. The personal details provided when users sign up to our Service. This includes user’s name, e-mail address, telephone number, address job-title and password, and other ways in which to contact you.
Information about user transactions. Details about the transactions you carry out and the payments to and from your accounts with us.
Payment Information. This includes payment card number, expiration date, security code and billing address.
Information Provided in SMS Chats. To serve users better, we make available instant customer service messaging tools for our users. Any personal information provided via this medium will be collected and stored.
Locational Information. Data we get about the location of your devices. This may come from your mobile phone or the place where your device is connected to the internet.
Biographical Data. Details about you that are stored in documents in different formats, or copies of them. This could include things like (without limitation) your passport, national ID or social security information.
Information Provided by Telephone. We have customer service agents available to speak with customers 24/7. Calls may be recorded and any personal information, including payment information, provided over the telephone will be collected and stored.
Other Information. We collect any other personal details you choose to provide to us when corresponding with us by phone or e-mail, participating in user/customer surveys or otherwise visiting and interacting within our Service.
2. Non-Personal Information
We may also collect information that is related to you but that does not personally identify you. Non-personal Information also includes information that could personally identify you in its original form, but that we have modified (for instance, by aggregating, anonymizing or de-identifying such information) in order to remove or hide any personal information.
3. How We Use Personal Data
For our business transactions, including, to perform a contract with you, to respond to your inquiries and fulfill your requests, to send administrative information to you, such as information regarding the Service to complete any requests to enter into and manage customized contracts and international payroll, to perform quality controls and customer satisfaction. This use is necessary for the performance of the Service between you and us.
To communicate with you in connection with our marketing initiatives, or user or customer surveys. We may use any information you choose to submit in response, provided that you give us your consent to being contacted in this way at the time you provide us with the personal data.
For security purposes, such as to protect Ontop, our customers, or our platforms.
For legitimate business interests, such as to address complaints you make, to administer our platforms, to better understand how visitors interact with our Service and ensure that our Service is presented in the most effective manner from your computer/device.
For appropriate legal reasons, such as to comply with legal process, complete background checks (KYC processes), respond to requests from public and government authorities, including those outside your country of residence, enforce our terms and conditions, protect our operations, protect our rights, privacy, safety or property, to allow us to pursue available remedies or limit damages we, or other third parties, may sustain.
For internal business reasons, we may anonymize, aggregate and de-identify the data that we collect and use such data for our own internal business purposes, including sharing it with our current and prospective customers, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyze patterns among groups of people, and conducting research on demographics, interests and behavior.
For marketing and events-related communications, such as communicating Ontop’s products, services, invite you to participate in events or surveys, or otherwise communicate with you for marketing purposes with the consent requirements of applicable law (i) when you consent to it (ii) when it is in Ontop's legitimate interest; and (iii) being efficient about how we fulfill our legal and contractual duties.
For consented reasons. We may use personal data for other purposes which you have consented to at the time of providing your data.
4. With Whom We Share Collected Information
Vendors and Service Providers. We may disclose information about you to vendors, suppliers and service providers we retain in connection with our business, such as website hosting, data hosting, data analysis, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, tax and financial advisers, legal advisers, accountants or auditing.
Merger or Acquisition. We may disclose information collected about you to a third party who acquires any part of our business, whether such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets.
Disclosure Permitted by Law. We may disclose information collected about you to law enforcement authorities, government or public agencies or officials, regulators, and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or safety.
We may contact you with newsletters and other marketing information that may be of interest to you. You may opt out of receiving any, or all, of these marketing communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. Please note that we may still send you transactional or administrative messages related to the Service even after you have opted out of receiving marketing communications.
6. Cookies + Other Web Technologies
Our Services may use persistent and temporary “cookies” and similar technologies (collectively, “cookies”). Cookies are small text files sent to your computer for record-keeping purposes and this information is stored in a file on your computer’s hard drive. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Google Analytics. We use Google Analytics to help us get a better understanding of how visitors use our website and software application, and to facilitate interest based advertising associated with users’ Google account and other devices used by them. The information generated by the Google Analytics cookie about users of our Service is transmitted to and stored by Google. If you do not want your activity on this website to be tracked by Google Analytics, you may opt out by using this link: http://tools.google.com/dlpage/gaoptout?hl=en.
7. Information Security
We take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Service, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or log-in details with anyone else.
Because no security system is 100% secure, we cannot ensure the security of all information you provide to us via the Service.
8. Information Collected from Other Sources
Ontop may also collect information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud. We work closely with third parties (for example, business partners, service providers, sub-contractors, advertising networks, analytics providers, search information providers, fraud protection services) and may receive information about you from them.
In order to provide the services and improve our Service, we may engage the services of third-party vendors. In the process of supplying services to Ontop, these third-party vendors may need to collect personal Information about you.
9. Disclosure of Personal Information Via Links to Third-Party Websites, Services, and Applications
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.
11. California Residents
We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you first agree to such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at firstname.lastname@example.org.
13. Contact us